Position Summary: The Medical Assistant (MA) is responsible for providing basic clinical care commensurate with his or her medical education to patients. Duties include performing initial clinical evaluations as well as directed procedures for urgent care, occupational health and workers’ compensation procedures.

Essential Responsibilities

1. Maintains Customer Loyalty score at or above company benchmark.
2. Complies with necessary regulatory standards and licensure requirements mandated by Federal and State Agencies (i.e. HIPAA, OSHA, and CPR certification).
3. Answers multi-line phone system within 3 rings.
4. Consistently communicates with patients on wait times; provides direction to the next step in the treatment process.
5. Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations.
6. Provides timely follow-up regarding lab results.
7. Assists Registrars with patient check in/out procedures when necessary.
8. Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history, current mediations, allergies and other pertinent historical information as appropriate.
9. Assists with patient transfers.
10. Assists with procedures directly supervised by the clinician.
11. Assists in lab procedures under the supervision of the clinician.
12. Ensures that equipment is in proper working order and reports any malfunctions to the Center Manager or designee on duty.
13. Follows documentation procedures and completes required paperwork related to patient visit.
14. Maintains examination room and stocks if necessary.
15. Adheres to infection control/safety guidelines and patient confidentiality policies.
16. Administer any medication as ordered by provider and within your licensure/certification; Laboratory duties- Perform CLIA-waived lab test, draw blood and collect and label specimens for any send out labs; Must be able to perform: Rapid Covid and sent out to lab Covid testing.
17. Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions.
18. Ability to relay information in a positive method.
19. Ability to calm upset patients and present a solution to their problems.
20. Proficient with practice management software and overall knowledge of MS Office.
21. Ability to work efficiently in a team or solo environment.
22. Performs other duties as assigned.