Introduction

This Privacy Policy outlines how All Florida Family & Sports Medicine ("we," "us," or "our") collects, uses, shares, and protects information from consumers who interact with our services, including those who sign up for text message communications. We are committed to protecting your privacy and maintaining transparency regarding how your data is handled.

Campaign Description

Our text messaging campaign is designed to improve customer service and communication by providing updates, appointment reminders, follow-up information, and other essential notifications. These messages ensure you stay informed about your scheduled services, appointments, and other important updates from us.

Call-to-Action Consent Points

When you opt into our text messaging service, you consent to the following:

• Receiving Text Messages: You agree to receive text messages related to updates, reminders, and other services from All Florida Family & Sports Medicine.
• Frequency of Messages: Message frequency will vary based on your interactions and our service requirements.
• Message and Data Rates May Apply: Standard message and data rates may apply as per your mobile carrier’s terms.
• Opt-In and Opt-Out Options: You can opt-in by texting "START" or "YES" and opt-out at any time by texting "STOP" or "NO."
• Help: If you need assistance, you can text "HELP" at any time.

Campaign Attributes

• Opt-In: Text "START" or "YES" to opt into our messaging campaign and start receiving messages from us.
• Opt-Out: Text "STOP" or "NO" at any time to stop receiving messages. You will be promptly removed from our messaging list.
• Help: Text "HELP" for assistance with our text messaging services.

Message Flow

Once opted in, you will receive messages regarding appointments, reminders, and updates. You can opt out at any time by texting "STOP" or "NO." For any assistance, text "HELP," and a representative will contact you.

Sample Message

Below is a sample of the type of message you may receive as part of our messaging campaign:

Sample Message 1: "Hello [Customer's Name], this is [Representative’s Name] from All Florida Family & Sports Medicine. We have a scheduled appointment today at [Time]. Please confirm. – Reply STOP to opt out."

Information Collection

We may collect the following types of information:

• Personal Information: Such as your name, phone number, email address, and other contact details when you sign up for our services, request information, or agree to receive communications from us.
• Device Information: Information about the device you use to access our services, including device type, IP address, and operating system.

Use of Information

We use the information we collect for:

• Providing and improving our services
• Sending you information and updates relevant to your request or subscription
• Enhancing user experience and understanding consumer preferences

Information Sharing and Disclosure

All Florida Family & Sports Medicine does not share, sell, or rent your personal information to third parties for their marketing purposes. We may share information with third parties only in the following circumstances:

• Service Providers: We may work with trusted service providers who assist us in delivering our services (such as IT support or analytics services). These providers are required to protect your information in compliance with our policies and applicable laws.
• Legal Requirements: We may disclose information if legally required to do so or in response to legal requests by governmental authorities.

Data Security

We take security measures to protect your data against unauthorized access, alteration, and disclosure. While we strive to use commercially acceptable means to safeguard your information, no method of transmission over the internet is 100% secure.

Your Choices and Rights

You have the right to opt out of receiving communications from us at any time by replying "STOP" to any of our messages or contacting us directly.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website with an effective date. Your continued use of our services after any updates signifies acceptance of our revised practices.

Contact Us

For questions about this Privacy Policy or to exercise any of your privacy rights, please contact us at:

320 W Oak Street
Kissimmee, FL-34741

3501 13th Street (US 192)
St. Cloud, FL-34769

407-891-6463

info@affsm.com